Effective date: February 6, 2025
Date of last update: February 6, 2025

1. Who is this policy aimed at?

The practices described in this policy apply to you when you:

• Browse our website Vite Vitre;
• Contact us by phone or via the contact form;
• Interact with us as part of our advertising campaigns, including via Google Ads.

2. Objective

Our privacy policy describes our practices regarding the collection, use, disclosure and retention of personal information entrusted to us by our clients, partners or users.

We consider any information that allows you to be identified directly or indirectly, alone or in combination with other data, to be "personal information".

3. In what situations do we collect your personal information and how do we collect it?

When you browse our website

How do we collect your personal information?

• We collect your personal information through cookies, analytics tools (Google Analytics) and technologies like reCAPTCHA, as well as through forms submitted via our site.

What personal information do we collect?

• IP address, location, browser type, pages viewed, and time spent on our site;
• Name, email address, telephone number if you are filling out a contact form;
• Information collected by reCAPTCHA to verify that you are not a robot, such as your interactions with the site, IP address, and other metadata necessary for validation.

Why do we collect and use your personal information?

• To understand and improve your experience on our site;
• To answer your inquiries;
• To measure the effectiveness of our advertising campaigns;
• To ensure the security and integrity of our site using reCAPTCHA.

Who will have access to your personal information?

• Our employees or agents need this information to process your request;
• Our service providers include Google Analytics and reCAPTCHA for statistics, data management and security.

When you use the contact form

How do we collect your personal information?

• Directly via the information you provide in your message.

What personal information do we collect?

• Name, email address, phone number, and any other information you voluntarily include.

Why do we collect and use your personal information?

• To answer your requests and questions;
• To provide you with information or quotes about our services.

Who will have access to your personal information?

• Our employees are involved in managing requests.

4. How do we store your personal information?

Your personal information is stored on secure platforms that comply with data protection standards, including cloud services used by our suppliers such as Google.

Your information may be transferred outside the province of Quebec if necessary, but only when adequate safeguards are in place.

5. How long do we keep your personal information?

We retain your information for as long as necessary to fulfill the purposes for which it was collected, unless a longer period is required by law.

6. How do we protect your personal information?

We have implemented physical, technological, and administrative measures to protect your information against loss, theft, and unauthorized access. However, no online data transmission is completely secure, and we cannot guarantee absolute protection.

7. What are your rights regarding your personal information?

You have the right:

• To access the personal information we hold;
• To request the correction of incomplete or inaccurate information;
• To withdraw your consent for the use of your data, except where necessary to provide a service or to comply with a legal obligation;
• To request the portability of your information starting from September 22, 2024.

8. How can you exercise your rights?

To exercise your rights, please contact us at the following address:

Ansfrid Valcourt
E-mail : info@vvinstallation.com

9. What should you do if you have questions or wish to file a complaint?

For any questions or complaints regarding this policy, you can write to us at the address above. You can also file a complaint with the Commission d'accès à l'information du Québec (Quebec Access to Information Commission).